Last updated: 25 September 2025
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.
Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period). They may be "first-party cookies" (set by us) or "third-party cookies" (set by other companies whose services we use).
How We Use Cookies
Concrete Studio uses cookies to:
- Ensure our website functions properly
- Remember your preferences and settings
- Analyse how our website is used to improve user experience
- Provide relevant content and advertisements
- Enable social media features
- Process quote requests and contact forms
- Track training course registrations and access
- Prevent fraud and enhance security
- Comply with legal obligations
Types of Cookies We Use and Legal Basis
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you such as setting your privacy preferences, logging in, or filling in forms.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains your session while browsing | Session | First-party |
| csrf_token | Security protection against cross-site request forgery | Session | First-party |
| cookie_consent | Remembers your cookie preferences | 1 year | First-party |
Performance/Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
| Service | Cookie Names | Purpose | Duration | Data Shared |
|---|---|---|---|---|
| Google Analytics | _ga, _ga_*, _gid | Website usage analytics | 2 years / 24 hours | Anonymised usage data, IP addresses (anonymised) |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting/Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
| Service | Purpose | Duration | Data Shared |
|---|---|---|---|
| Google Ads | Advertising and remarketing | 30-540 days | Browsing behaviour, ad interactions |
| Facebook Pixel | Social media advertising and analytics | 90 days | Page visits, conversion data |
International Data Transfers
Some of our third-party service providers are located outside your country of residence. When we use these services, your data may be transferred to:
- United States: Google (Analytics, Ads), Facebook - protected by Standard Contractual Clauses
- Other countries: As disclosed in our main Privacy Policy
International Compliance
European Union (GDPR)
For visitors from the EU, we comply with the General Data Protection Regulation (GDPR). You have the right to:
- Consent: Freely given, specific, informed, and unambiguous consent for non-essential cookies
- Withdraw consent: As easily as consent was given, without affecting lawfulness of processing based on consent before withdrawal
- Access: Information about how your data is processed through cookies
- Erasure: Request deletion of your personal data collected via cookies
- Portability: Receive your cookie-related data in a portable format
- Object: Object to processing for direct marketing purposes
- Lodge complaints: With your local supervisory authority
Important: Consent cannot be inferred from silence, pre-ticked boxes, or inactivity. Continued use of the website does not constitute consent for non-essential cookies.
Australia (Privacy Act 1988)
For Australian visitors, we comply with the Privacy Act 1988 and Australian Privacy Principles. You have the right to:
- Access personal information collected through cookies
- Correct inaccurate information
- Lodge a complaint with us or the Australian Information Commissioner
- Request deletion where legally permissible
Australian Contact: admin@concrete.studio
United States
For US visitors, we comply with applicable state and federal privacy laws, including:
- California (CCPA/CPRA): Right to know, delete, correct, and opt-out of sale/sharing
- Virginia (VCDPA): Right to access, correct, delete, and opt-out
- Colorado (CPA): Similar rights to Virginia
- Connecticut (CTDPA): Data protection rights for residents
Children's Privacy
Our website is not directed to children. We do not knowingly collect personal information from:
- Children under 16 years old (GDPR)
- Children under 13 years old (US laws)
- Minors as defined by applicable local laws
If we become aware that we have collected personal information from a child without appropriate consent, we will delete such information promptly.
Managing Your Cookie Preferences
Cookie Consent Management
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies: Consent to all cookie categories
- Reject non-essential cookies: Only essential cookies will be used
- Customise preferences: Choose specific cookie categories
- Change preferences: Use the "Cookie Settings" link in our footer
Browser Settings
You can also control cookies through your browser settings:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
- Microsoft Edge: Settings > Site permissions > Cookies and site data
Do Not Track Signals
Some browsers offer "Do Not Track" signals. While there is no universal standard for how to respond to these signals, we respect browser settings that block tracking cookies when technically feasible.
Automated Decision-Making
We may use cookies to support automated decision-making for:
- Personalised content recommendations
- Fraud prevention and security measures
- Website optimisation and A/B testing
You have the right to object to automated decision-making that significantly affects you.
Cookie Retention and Deletion
We retain cookies for the following periods:
- Session cookies: Deleted when you close your browser
- Essential cookies: 1 year maximum
- Analytics cookies: 26 months (Google Analytics default)
- Advertising cookies: 30-540 days depending on service
- Functional cookies: 30 days to 2 years depending on purpose
You can delete cookies at any time through your browser settings or our cookie preference centre.
Impact of Disabling Cookies
If you choose to disable cookies, you may experience:
- Reduced website functionality
- Inability to save preferences
- Difficulty with quote requests or contact forms
- Problems accessing training course materials
- Less personalised content
- Repeated consent requests
- Login difficulties
Third-Party Cookie Policies
Our third-party service providers have their own cookie policies:
Data Security
We implement appropriate security measures to protect cookie-related data, including:
- Encryption of sensitive cookie data
- Secure transmission protocols (HTTPS)
- Regular security assessments
- Access controls and authentication
- Secure cookie attributes (HttpOnly, Secure, SameSite)
Updates to This Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage
- New legal requirements
- Technology updates
- New third-party services
We will notify you of material changes by posting the new policy on our website with an updated "Last updated" date and, where required by law, seeking fresh consent.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy:
- Contact Form: Contact Us
Complaints and Regulatory Contacts
- Australia: Office of the Australian Information Commissioner
- EU: Your local data protection authority
- US: Relevant state attorney general offices
Useful Resources
For more information about cookies and how to manage them:
